About the Company

Welcome to MADEheart the ultimate work environment for craft and professional artisans. Here we work with the finest materials to create objects of timeless elegance that will become cherished heirlooms. These treasures will be handed down from one generation to the next.

MADEheart brings organizations and individuals to work together to promote the full potential of artisan enterprises around the world. We create a platform for public-private partnerships, we leverage the collective strength of sellers and artisans to break down barriers commonly faced in the artisan sector.

MADEheart is an online marketplace that represents more than 100 000 products and counting, made of eco-friendly materials, such as wood, clay, metal, textiles, wool and others to suit every taste. Monthly we enrich the catalog for 5000-7000 new unique products. More than 25000 happy clients have already made their purchases and come back to us again.

MADEheart - we simply make you unique!

Need help?

For any enquiries contact:

Natalie Vaylo eng-order@madeheart.com

HOW TO MAKE AN ORDER

  1. Select the goods you like and add them to your cart.
  2. Select a suitable way of payment in the cart: PayPal or via your cash card (Visa, Mastercard) and then press the "ORDER" button.
  3. Enter your data necessary for implementation of payment and press the “PAY” button.
  4. After the payment process is complete, you will receive an e-mail with your order confirmation.
  5. Our warehouse staff will start to prepare your package at once. As soon as it is sent, you will receive confirmation of delivery by e-mail.

PAYMENT TERMS

We offer 2 ways of payment that are via:

  • PayPal
  • Cash card Visa and Mastercard

Why payment madeheart.com doesn't get access to your bank data. The payment process takes place on the server of the payment system you will choose. All information is encrypted and not available to unauthorized persons.

SHIPPING

Delivery terms
  • Delivery period is from 7 to 23 days depending on the country of delivery and complexity of producing the product.
  • There is no minimum order, we deliver any goods in any quantity.
  • Shipping charges are calculated automatically in your cart and dependent on the weight of the items and the region of delivery.
Delivery process
  • Delivery of goods to your country is carried out by the national postal service.
  • After sending the order, you will receive an e-mail with the tracking number of your package.

However, you can suggest your own delivery method. In that case, its costs will be calculated individually. We kindly request you to check the completeness and safeness of the goods at the time of receiving your order. In a case where delivery of goods failed through your fault (incorrect delivery address, you picked up the package not on-time, etc.), you have to pay repeated delivery.

Custom-made goods

Terms of manufacture and delivery of the ordered products are calculated individually and will be specified in the bill that will be provided to you via e-mail within 24 hours.

RETURN

Return Policy

We sell the real handmade masterpieces and we put the heart and soul in them.

However, if you are not completely satisfied with your purchase, you can return your order to warehouse within 14 calendar days from the moment of its receiving. The return delivery is paid at the expense of madeheart.com. In other cases, money for the goods will not be returned.

Please, make sure that you return goods in the state you received them. If you return the goods bought in a set, you should return all its components. If the goods are delivered to us in improper state, we will not refund you the money for it in full. You bear the responsibility for safety of the package and the goods until it is delivered to our warehouse. Keep your receipt or check. In case of lost package, you will have the proof of delivery. Due to customs restrictions all returns must be sent back from the country the order was delivered to.

As soon as we receive the returned goods, we will send you email and refund payment in the same way that it was made. The payment refund takes usually 3 working days depending on your bank.

PACKAGING

All handicrafts are on sale without original packaging.
MADEheart takes care of you to receive the ordered goods in that state they were made by the artisan.

We pack carefully the ordered products with a stretch film, then with pimply film and finally we place the products in a cardboard box or envelope.

We can create unique packaging for any product specially for you in case of ordering in the amount of 100 or more pieces.

COOKIE POLICY

In order to provide you with the best service, we use cookies on our site that has been already placed in your browser. Being on our site, you automatically agree with it. Otherwise, you can block this option in your browser settings.

OUR ADDRESS

Main Office: 29 Hazlitt Drive, Maidstone, Kent, ME16 0EG,
England
Tel.: +44 203 807 04 95
Office in Ukraine: 14, Stetsenko str, Kiev, 04112
Tel. +380 50 411 22 43
e-mail: contact@madeheart.com
Office in Russia: 115114, Derbenevskaya Naberezhnaya, 11,
Business center 'Pollars'
,
office А506, Moscow
Tel. +7 495 663 73 90

BANK DETAILS

In England: Madeheart.com Trading Limited
Sort code and account number: 204739 77562544
IBAN number: GB14 BARC 2047 3977 5625 44
Barclays Bank UK
S.W.I.F.T. BIC code: BARCGB22
In Russia: Limited Liability Company "MADEHEART.COM"
Address: 1st Frezernaya Str., bld 2/1 block 2
109202, Moscow
VAT / TRRC 7705946449/772101001
BIN 1117746267715
checking account 40702810777000693401 in
Tsentrkombank LLC, Moscow
Correspondent account 30101810745250000183
BIC 044525183