These Buyer's Terms describe the basis on which you access, browse and make a purchase using the Website.
We may change these Buyer's Terms from time to time and you agree that by accessing, using or making a purchase on the Website at any time after such a change, you will be confirming your acceptance of the new version of these Buyer`s Terms.
The Website is an online shop where the buyers (a “Buyer”, the “Buyers”) may purchase a product by making payment through the Website.
When you purchase a product from the Website, you will create a legal contract with us. We will not be a party to such contract. Therefore, when making a purchase, you agree to also be bound by the terms and conditions that are available on “Policy” page of the Wesite and on the product page.
You must be at least 18 years of age in order to use the Website. If you are under 18 years of age, you may use the Website provided that this is permitted by your local laws and these Buyer's Terms are reviewed and accepted by your parent or legal guardian.
We do not check, review or pre-screen any of the products listed on the Website. Products may be located in any location across the world. You acknowledge that you purchase products on the Website at your own risk.
If you have a query in relation to a product, you will need to contact us at [email protected]
Prices are shown in the applicable currency and shall be payable in that currency. You accept that your bank or payment institution may charge you an additional fee in some transactions (for example, when you purchase a product from a Seller located outside of your country of residence) and that you will be responsible for paying any additional fees.
When you pay for the products on the Website by bank cards with the payment currency different from the British pound, euro, US dollar and Russian ruble, your bank may charge you a fee for currency conversion of your payment into the above currencies according to the tariffs of your bank.
All prices shown on the Website may exclude delivery charges, import/export duties or any other mandatory fees or taxes. Prices are subject to change at any time.
If you order a product located outside of your country of residence, import duties and taxes may be applied when your product is delivered to your country. When placing an order, you agree to be responsible for paying any import duties and taxes. We have no control over these charges and cannot foresee how much these charges may be. You will need to contact your local customs office for further information.
When you place an order, you agree that you have read the item description and any terms and conditions posted on the Website and that your account details are accurate.
We may refuse to process your order or suspend or cancel an order for any reason at our sole discretion and inform you by e-mail.
Payment for products purchased on the Website can be made only through the payment methods that we provide from time to time on the Website.
We shall not be responsible for any delay in your delivery caused by the delivery service or the customs department of your country of residence.
If you require any assistance with tracking your order, please contact us for assistance, using the details in your confirmation email.
If You import or export any products listed on the Website, You are required to make sure that the import or export of such products complies with applicable laws. You are required to check the local laws regularly for admissibility of the import, export, mailing or posting of such products. In this regard, You are assuming the possibility of occurrence of the following consequences towards You: arrest, confiscation by the customs authorities of the exported or imported products; imposition of penalties provided for by laws or other liability; responsibility for violation of rights by the holders of trademarks and marks for goods and services, intellectual property rights of third parties; exposure to civil, administrative or criminal liability and other eventual consequences.
Please check if the products you have purchased will incur additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
We are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade.
Before making a purchase, you should always check the Seller's returns policy. Some orders, such as those involving commissioned, personalised or customised products may not be cancellable or returnable.
You have 14 calendar days to decide whether you wish to cancel an order or return a product. If you reside in the European Union, you have a "cooling off period" for any purchases made online, which allows you to cancel a purchase within 14 calendar days. If you do wish to make a return or cancel your order, you should request this within the time period offered by this clause.
If you cancel the paid order within the prescribed period the full amount paid for the goods will be refunded to you.
If the currency of the payment made by the Buyer differs from the product price currency then additional costs may arise during refund related to currency conversion according to the bank tariff policy. Therefore, the refund amount may vary by the amount of such costs. Also, the amount of the refund may be influenced by the difference between the currency exchange rate at the date of refund and the date of purchase.
If you receive a faulty, damaged or broken product, you shall have the right to return or exchange the product, regardless of out return policy.
If you wish to make a return or cancel an order, please contact us at [email protected].
Unless otherwise provided by terms and conditions, you shall be responsible for the cost of returning the product. Products should be returned to us within 24 calendar days. You are entirely responsible for ensuring that the products are returned safely to us.
Once we are confirmed by the receipt of the returned product, we will process the refund through your original method of payment.
When communicating with Sellers or other Buyers or leaving comments on the Website, you must not:
- use any language that is or may be interpreted as supporting or promoting hatred towards any person based on race, ethnicity, religion, gender, gender identity, disability or sexual orientation;
- behave in a manner that may be defamatory, obscene, discriminatory, offensive, hateful, threatening deceptive or inflammatory;
- harass, abuse, upset, embarrass, alarm or annoy any other person;
- commit any fraudulent activity, including but not limited to impersonating a person, or misrepresenting your identity or affiliation with any person;
- send unsolicited advertising or marketing materials, spam or request donations;
- interfere with or jeopardise Madeheart.com and the Website.
- collect, "scrape" or "harvest" any information about any other people using the Website, including but not limited to any personal information;
- promote any illegal activity;
- infringe any copyright, database right, trade mark or other right of any other person;
- publish / or communicate to any contact details (your phone number, mailing address, links to Social Media Networks and other websites) until the purchase on the Website.
We will not be responsible, or liable to any third party, for the content or accuracy of any content or listings posted by you or any other Buyer.
You must comply with the laws that apply to you in the location that you access our Website from. You must not use the Website in violation of any applicable laws or regulation.
You must not carry out, attempt to carry out, or assist, authorise or encourage others to:
- misuse the Website;
- modify, adapt, merge, translate, reverse-engineer, decompile, disassemble, hack, harm or attempt to derive the source code of any aspect of the Website; or
- defeat or overcome the integrity of the Website, any of our encryption technologies or security measures or data transmitted, processed or stored by us (including but not limited to using worms, viruses, Trojans, logic bombs or other similar malicious software and performing an attack on the Website).
We reserve all rights to take suspend, block or close the account of and/or take legal and/or regulatory action against any Buyer or Seller acting in breach of this clause 12.
We are continually improving our Website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.
We try to ensure that pictures of the products on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the goods themselves must be expected.
We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.
The Website may contain links to external websites that belong to third parties ("External Websites"). We do not check or review any of these External Websites and are not responsible for, and have no control over, the content or services available on such any External Websites.
If you use Social Media Websites to access the Website, we are not responsible for, and have no control over, the content or services available on such Social Media Websites.
We, or our subsidiaries, are the owner or licensee of all intellectual property rights in the Website, including all registered trademarks of Madeheart.com and the copyright in the Website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets). All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
The products and their names in the Website may be registered trademarks.
You must not (and not attempt to) copy, extract, prepare derivative works from or use any content, images, text or data on the Website for commercial purposes.
We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
The Website is provided "as is" and we do not accept any liability for any delay, failure, incorrect or untimely delivery of the Website or any differences between the pictures of the products on the Website and the product you may receive in real life.
We shall not be liable to you in connection with the User Agreement (available here), these Buyer's Terms in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.
We shall not be liable for the actions of any Buyers using the Website. You agree to indemnify madeheart.com for any claims, penalties or liability in the event that you breach any part of the User Agreement (available here) and/or these Buyer's Terms.
We exclude liability for any harm resulting from your use of the Website to the fullest extent permitted by the applicable laws. Nothing in the User Agreement (available here) and/or these Buyer's Terms shall limit our liability in respect of fraudulent misrepresentation or for death or personal injury caused by our negligence.
Nothing in this section shall exclude our rights when acting as commercial agent or Seller.
If you have any comments, questions or complaints, please contact us at [email protected].
Last updated: 07 May 2019